When we say SustainLab’s platform is flexible, we don’t just mean it can handle a few different data formats. We mean it can meet you where you are - whether you’re a multinational with complex subsidiaries or an SME building your sustainability reporting from scratch. To dig into what that actually looks like, we sat down with our Customer Success Manager, Alejandra Melle.

Think of it like a tailored suit: it’s cut to fit you, not the other way around.

Q: Alejandra, “flexibility” can mean a lot of things in tech. What does it mean for SustainLab?

Alejandra: For us, flexibility is about adapting the platform to fit the organisation, not the other way around. Many ESG tools are built around rigid frameworks, so companies end up changing how they work just to match the software. Our approach is the opposite — the platform adjusts to your existing data structures, processes, and needs.

Think of it like a tailored suit: it’s cut to fit you, not the other way around.

Q: That sounds great, but doesn’t too much flexibility make onboarding messy?

Alejandra: It can. That’s why we’ve evolved our onboarding process. In the past, we built everything completely custom from day one, which made onboarding more complex and time-consuming. Now, we start with a more standardised and structured setup so new clients get up and running quickly.
Once that’s in place, any additional customisation happens as a separate project - that way, we keep things efficient without losing the ability to tailor.

Q: Where is flexibility most visible in the platform?

Alejandra: It really shines in our Data Collection solution. Larger packages let you customise templates, emission factors, and data fields so the system fits your reality. This is particularly valuable for organisations with subsidiaries or property managers who each have slightly different structures.

For solutions like CSRD or VSME, the frameworks themselves are more fixed by nature, so flexibility there is more about integrating your existing data and making sure the reporting matches your internal processes.

Q: You mentioned adapting to existing client data. Why is that important?

Alejandra: Because sustainability work doesn’t start with us - companies often already have data in spreadsheets, ERP systems, or industry-specific tools. Forcing them to start from scratch is a waste of time and resources. Our platform can pick up from where you are today and build from there, which makes the transition smoother and helps teams see value faster.

It’s about giving you a platform that fits your organisation today and can grow with you tomorrow.

Q: What do clients say about this flexibility?

Alejandra: They appreciate it, especially those managing multiple entities or working in industries where no two sites look exactly the same. They tell us it saves them from having to “shoehorn” their reality into a one-size-fits-all tool. That said, we’ve learned that flexibility needs to be well managed - too many options at once can be overwhelming, so part of our job is to guide clients through the best way to use it.

Q: If you had to sum up SustainLab’s flexibility in one sentence…?

Alejandra: It’s about giving you a platform that fits your organisation today and can grow with you tomorrow.

Why flexibility is important

In sustainability work, data is rarely perfect, complete, or neatly formatted. Regulations evolve, company structures shift, and priorities change. A flexible ESG platform doesn’t just help you meet today’s requirements - it gives you the tools to adapt when tomorrow looks different.

And that’s where SustainLab stands out: structure where you need it, adaptability where it counts. Interested to see our platform in action? Schedule a demo.