Do you think the transition to a sustainable society is progressing too slowly? Do you want to use your skills to contribute to real change in a values-driven company? Then the role of Customer Success Manager at SustainLab may be right for you!

About the position

The position is a parental leave cover starting on April 1, 2026 or earlier, until the end of February 2027, with the possibility of extension.

About SustainLab

SustainLab was founded in 2020 by experts in sustainability and computer science. We develop data-driven software solutions that help companies work systematically with sustainability data and reporting – for better business and a better planet.

About the role

As Customer Success Manager you are responsible for ensuring our customers succeed with SustainLab's platform and their sustainability work. You work closely with customers from onboarding to ongoing usage and serve as the link between the customer, product development, and sales.

Who are you?

You are a values-driven person who is passionate about sustainability and wants to use your skills to make a real difference. You thrive in a dynamic environment where each day brings new challenges. You have experience in Customer Success or customer-facing roles and have a background in sustainability, data, and/or analytics.

What will you do?

• Become an expert on SustainLab's platform to collect, process, and visualize sustainability data

• Support customers in sustainability reporting according to regulations, primarily CSRD, GHGP, and SBTi, but also for example the EU taxonomy, SFDR, CDP, and GRI

• Be responsible for the handover from the sales team and onboarding of new customers

• Follow and support customers throughout the entire implementation and user journey

• Lead customer projects and ensure that customer needs are communicated to the development team

• Keep updated on regulations and reporting requirements within sustainability

• Work closely with the Tech, Sales, and Marketing teams

• Learn our data infrastructure and work with data management and calculations

• Participate in the development of our software based on customer needs

• Contribute to testing, requirements gathering, and product launches

• Contribute to a culture characterized by collaboration, quality, growth, and decisiveness 

What qualifications are we looking for?

• Education in sustainability or a related field, or equivalent experience

• Experience in sustainability work and climate calculations is a requirement

• Experience in sustainability reporting or CSRD is an advantage

• Very good communication and social skills

• Solution-oriented, structured but pragmatic, and used to a fast pace

• Experience from startups is a plus

• High sense of responsibility and pride in the team's joint delivery

• Experience in Customer Success, customer-facing roles, and/or data analysis is an advantage

• Fluent in Swedish and English. Note: fluent Swedish is a requirement for this role

Don't recognize yourself in every single requirement?

Studies show that women and candidates from diverse backgrounds often apply for jobs only when they meet all the requirements. At SustainLab, we want to build an inclusive and authentic workplace. If you are motivated by the role but do not match every requirement, please apply anyway. You might be the perfect person for this or future roles with us.

Application

Send your application via email to maria@sustainlab.co and include the following:

• Write “Customer Success Manager” in the subject line

• Link to your LinkedIn profile

• Attach your CV

• Attach a cover letter – we value passion and drive, so please share what you are truly passionate about and want to develop in